Privacy Policy

Introduction

Radiant Intel, Inc. ("Radiant Intel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered intelligence platform and related services (the "Service").

We are headquartered in Washington, D.C., United States. By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Service.

Information We Collect

Account Information

When you create an account, we collect information you provide directly, including your name, email address, company name, job title, and password. For enterprise customers, we may also collect information provided through single sign-on (SSO) or SCIM provisioning.

Payment Information

If you subscribe to a paid plan, our payment processor Stripe collects and processes your payment information. We do not store your full credit card number on our servers. We receive limited information from Stripe, such as the last four digits of your card and billing address, for record-keeping purposes.

Usage Data

We automatically collect information about how you interact with our Service, including pages viewed, features used, reports generated, search queries, and time spent on the platform. This data is collected through Azure Application Insights and helps us improve our Service.

Device and Technical Information

We collect technical information about your device and browser, including IP address, browser type and version, operating system, device identifiers, and referring URLs.

Content You Provide

We store content you create or save within our Service, such as watchlists, saved briefings, report configurations, notes, and custom research queries.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process your transactions and manage your subscription
• Send you service-related communications, including security alerts and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve and optimize our Service
• Develop new features and functionality
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases as defined by GDPR Article 6:

• Contract Performance: Processing necessary to provide you with our Service and fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security, where these interests are not overridden by your rights
• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, including Microsoft Azure (cloud hosting and analytics), Stripe (payment processing), and OpenAI (AI model services). These providers are contractually obligated to protect your data.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal process.
• With Your Consent: We may share your information for other purposes with your explicit consent.

International Data Transfers

Radiant Intel is based in the United States. If you access our Service from outside the United States, your information will be transferred to and processed in the United States.

For transfers of personal data from the EEA, UK, or Switzerland to the United States, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission and other appropriate safeguards to ensure your data is protected in accordance with applicable law.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information ("right to be forgotten")
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@radiantintel.com. We will respond to your request within 30 days.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve our Service. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

If you are located in the EEA and have concerns about our data processing that we have not adequately addressed, you have the right to lodge a complaint with your local data protection authority.